Knowledge Base

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Frequently Asked Questions

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Unfortunately not. To try and keep out of legal trouble, you can only upload charts for which there are no existing official DLC.
Absolutely not, and you never will. While we offer paid tiers with storage for chart makers, you will never have to pay for chart downloads.
We take every effort to make StringSage as secure as possible. For starters, all accounts use the OAuth standard handled through Auth0 to handle your info securely. This also allows us to sign you in through other services such as Google or Facebook meaning we never have to even store a password for you. We have also ensured the entire service is using SSL encryption so all communications with our servers are secure.
Unfortunately, not. We do not issue full or partial refunds for any reason.

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